IT Support Technician

PJIAE N.V. is seeking a proactive and detail-oriented IT Support Technician to join its IT Division. The IT Support Technician will report to the IT Manager and provide both desk-based and hands-on field support across airport facilities.

 

Key Responsibilities

  • Provide timely and effective first-level IT support with accurate documentation via ticketing system
  • Communicate technical information clearly and effectively with both technical and non-technical stakeholders
  • Apply proactive problem-solving to identify and address issues
  • Troubleshoot hardware, software, network, and connectivity issues
  • Perform on-site support, equipment installations, and system configurations
  • Maintain IT assets, apply updates, and support audio-visual (AV) equipment
  • Participate in IT projects and cross-training initiatives
  • Collaborate with specialized IT teams for escalations and problem-solving
  • Maintain required availability for rotational weekend coverage, holiday on-call duties, and emergency response outside regular business hours

 

Requirements

  • Associates degree preferably bachelor’s degree in IT or related field (or equivalent experience)
  • 3–5 years of IT support experience
  • Exceptional written and verbal communication skills in English
  • Knowledge of Windows 10 (legacy), Windows 11, Microsoft 365, Active Directory, and networking fundamentals
  • Ability to work independently and in a fast-paced environment
  • Required availability to work weekends, holidays, and after-hours
  • Ability to lift up to 40 lbs. (with assistance/equipment for heavier items) and work throughout airport facilities

 

Preferred Certifications

CompTIA A+, ITIL 4 Foundation, HDI Support Center Analyst, HDI Desktop Support Technician, Cisco Certified Support Technician (CCST) IT Support

 

Selected candidate will be subject to assessments, VDSM screening and Drug testing prior to employment.

 

How to Apply

Interested in joining the team at Princess Juliana International Airport? To apply for this vacancy, please fill out the application form below and upload your cover letter and resume by May 22,2026. 

For more information or questions regarding vacancies or the application process, please contact us at career@sxmairport.com.

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