Grievance Form

Grievance Redress Mechanism

The PJIAE recognizes the importance of open and transparent engagement with its project stakeholders to improve environmental and social sustainability, enhance project acceptance, and make a significant contribution to successful project design and implementation. Stakeholder engagement is an inclusive process conducted throughout the life of the project a part of which is a Grievance Redress Mechanism (GRM) whereby stakeholders and citizens can raise any concerns, including COVID-19 work related matters, to the attention of the PJIAE by drop box, e-mail or online submission. The GRM will address all these complaints within a reasonable time, treat all submission confidentially, protect against retaliation and allow for escalation of complaints if not resolved by the process and should be reported to the NRPB’s GRM.

Project Stakeholders

Staff

Airlines/Handlers

Government

Tenants

Local Community

Project Workers

Complaint Submission Options

Online

E-mail

Drop Box*

*The dropbox is located in the Airport’s Check-in Hall.

Thank for your grievance submission. We value your feedback. The PJIAE will acknowledge complaint within 15 days of receipt of complaint. Should a more detailed response to complaint be required, the PJIAE will investigate and take corrective action within 60 days of receipt of complaint.

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*Preferred means of contact:

Email Telephone

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*Nature of Complaint:

Complaint about reconstruction works COVID-19 related complaint Complaint about a service Complaint about PJIAE Personnel Other

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*Details of your complaint:

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*Frequency of Incident:

One-time incident/grievance Happened more than once Ongoing; Currently experiencing problem Other

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*What would you like to see happening to resolve the problem?

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By checking this box, I certify that the information provided is true and correct, to the best of my knowledge.*

Submit

Print or digitally complete our Stakeholder Complaint Form for return via drop box or email submission.

Grievance Redress Mechanism